JLT Platform Observability
The observability layer provides visibility into platform health, performance, request flow, and operational events across the JLT Platform.
Observability Goals
- Monitor platform health and service availability
- Track request flow and system performance
- Detect and alert on system failures
- Support incident response and troubleshooting
- Provide operational visibility across platform components
Observability Stack
- Prometheus — metrics collection
- Grafana — dashboards and visualization
- Alerting — operational alerts
- Logs — system and application logs
- Runbooks — operational procedures
Observability Flow
The observability system forms a continuous operations loop:
- Services expose metrics and logs
- Prometheus collects metrics
- Grafana visualizes system health
- Alerts notify operators
- Runbooks guide incident response
- Operations resolve issues and improve the platform
Observability in the JLT Platform is not only used for monitoring, but as a feedback system that continuously improves platform reliability, performance, and operational readiness over time.